LOCAL: 678.629.0689
TOLL FREE: 844.967.8400

4989 peach tree parkway suite 200
Norcross , GA 30092

FAQs

Q?

Can I change my order after my order is confirmed?

A.

No. Once the order has been placed, it is extremely difficult to make changes to the order, since we attempt to complete and deliver your order quickly. We suggest you take the time up front to research the product(s) prior to your order. WEALTH CAPITAL LLC suggests you consult the appropriate tax, investment or IRA professional prior to placing an order, to have a great understanding of the product that best suits your portfolio. If this information does not answer your question, please call us during business hours at 844-967-8400. We are here to assist you!

Q?

How many grams are in a Troy Ounce?

A.

There are 31.1034768 grams in a Troy Ounce.

Q?

Do you report my purchase of precious metals to the IRS?

A.

WEALTH CAPITAL LLC is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.

Q?

Is gold, silver, platinum or palladium taxable?

A.

WC does not collect any tax when your order is shipped. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable.

Q?

Are there risks in buying precious metals as an investment?

A.

All investments involve risk — coins and bullion are no exception. The value of a bullion coin (American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment. Both bullion and coins can go down as well as up in value therefore because of this investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.

Q?

What is your return policy?

A.

We guarantee your satisfaction at WEALTH CAPITAL LLC. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided they are kept in their original packaging. On returning bullion related items, the customer may (at WC’s discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of WC. We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 20% restocking fee on all orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

Q?

Can you ship my order to a post office box?

A.

No, we do not ship orders to post office boxes due to the high risk that can be involved for both parties.

Q?

Does WC ever back order items?

A.

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 30 days. If you ordered a numismatic or supply item which has previously sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

Q?

How long will it take to get my package?

A.

WC generally packages and ships your order the following way:

Credit Card Orders — typically these packages ship within 5-7 business days from the day we process your card. This may depend on your previous order history and order amount
Money Orders, Bank and Cashier’s Check Orders — typically these packages ship within 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
Personal Checks and Company Checks — typically these packages ship within 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
Please be aware that we have no idea when your check clears your bank. We are only notified when it does not clear. You may be able to see information online at your bank that shows when these funds clear your accounts. Please keep in mind that information is not available to us.
Bank Wires — typically these packages ship within 1-3 business days from the day we receive your wire. This is the fastest way to pay for your order. Bank wires are highly recommended

Q?

How is my order shipped?

A.

WEALTH CAPITAL LLC’s orders are shipped Registered/Insured U.S. Mail, UPS & Federal Express. Each package is fully insured and may require a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days. Is my package insured while in transit? WEALTH CAPITAL LLC fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items.

Q?

What happens if my payment isn’t received within the applicable time period?

A.

It is always best to send us your payment immediately to ensure that WC can honor the confirmed price. If payment is not received within five (5) business days for orders under $25,000 (USD) and three (3) business days for orders more than $25,000 (USD), WC reserves the right to either, accept your payment, refuse and cancel your order, or provide a fresh quote based on the market price at the time we received your payment.

Q?

Do you accept ACH or online payments?

A.

No, we do not accept ACH transactions or online payments.

Q?

Do you accept credit cards?

A.

Absolutely! We do accept credit cards for payment. We will only ship to the credit card billing address. We reserve the right to refuse any order deemed questionable or of significant risk to WP regardless of payment method and price confirmation.

Q?

What happens if I don’t send a check or follow up on my order after it has been confirmed?

A.

Your order may be cancelled if we do not receive payment within the required time period. Also, your account may be closed and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled. Any market gain on cancellations shall remain the property of WC. Please view our Market Loss Policy.

Q?

How quickly will you need my payment?

A.

You must ensure that your payment is received by WC within (5) five business days on orders under $25,000 (USD) and (3) three business days on orders more than $25,000 (USD) to guarantee your price, unless otherwise stated in our Account Agreement (Certain States may vary).WC reserves the right to cancel orders that do not meet this requirement. We recommend mailing your payment as soon as you have placed your order and read our Account Agreement and any applicable disclosures and use WC e-signature.

Q?

What is Your Good Funds Policy?

A.

“Good Funds Policy” refers to receipt of your specific form of payment. Please allow the following time for your payment to clear: Direct bank wire (preferred method of payment) 1- 3 business days, Cashier’s Check, Money Order or Certified Check- 1-10 business days from date of receipt, Personal Check- approximately 10 business days from date of receipt. Note- Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction.

Q?

Is there a cost to open an account with WEALTH CAPITAL LLC?

A.

No. It is absolutely free.

Q?

Where and how do I wire funds or mail a check?

A.

Upon completing an order, we will contact you and send instructions along with our bank name, ABA routing number and account number.

Q?

How long is my price locked in for when buying from WC?

A.

Your price is locked in for 5 business days on orders under $25,000 (USD) and three business days for orders more than $25,000 (USD). That is the time you have to make your payment to WP unless otherwise stated in your Account Agreement (certain states vary). Once you have placed an order with Worth Preservation LLC, you have entered into a legal binding agreement. WP reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to WP regardless of payment method and price confirmation. You must ensure that your payment is dated within 24 hours and received by WP within five business days on orders under $25,000 (USD) and three business days on orders more than $25,000 (USD) to guarantee your price. You may be responsible to cover any market losses (See Account Agreement) should your order be cancelled.

Q?

Are my prices locked in when I place my order?

A.

Yes. When you order via the telephone and complete compliance with us, your price is locked in.

Q?

Do you have a minimum order?

A.

Yes. Our minimum order is $50.00(USD) per transaction, regardless of the payment method. For any orders shipped to Canada, our minimum order is also $50.00(USD) However, please keep in mind the minimum order for free shipping is $1500.00.

Q?

Do you have a minimum order?

A.

No. There is no minimum order requirement for U.S. and Canada, regardless of the payment method.

Q?

What form of payment does WEALTH CAPITAL LLC, accept?

A.

Payment to WC must be provided using:

Credit card (U.S. and Canada)
Bank Wire
Certified check
Cashier’s check
Money order
Personal check

We recommend paying by the following methods: Preferred payment types by order amount types and when payment is due:

$50 – $1,500 (USD) Credit Card, Checks or Money Order 5 Business Days
$1,501 – $5,000 (USD) Credit Card, Bank Wire, Checks, Money Order 5 Business Days
Please note WP does not accept credit cards for orders over $10,000 you must call in during business hours to purchase. Also, you may be subjected to additional documentation and screening.
$5,001 – $10,000 (USD) Bank Wire, Checks, Money Order 5 Business Day
$10,001 – $25,000 (USD) Bank Wire, Checks, Money Order 5 Business Days
$25,001 (USD) + Bank Wire 3 Business Days

Q?

Are there any other hidden fees for selling to WEALTH CAPITAL LLC?

A.

No, there are no hidden fees for selling your items to us.

Q?

How much should I invest into precious metals?

A.

While most investment professionals may recommend 10%-20% of your assets be invested in precious metals. The decision of how much to invest is up to you. Worth Preservation LLC suggests Clients do not invest more than 5%-20% of their retirement assets/portfolio in precious metals. You are solely responsible for determining the proper percentage of precious metals acquired in an IRA or portfolio. Worth Preservation LLC recommends potential clients consult with his or her financial or tax advisor should he or she have any questions regarding the purchase or sale of precious metals and placing into their IRA account, as Worth Preservation LLC representatives are not tax or financial advisors and are not authorized to provide tax or financial advice. Additionally, tax laws are complex and can change at any time, therefore any risk should be evaluated independently prior to entering into an Agreement with Worth Preservation LLC.

Q?

I was going to sell to you, but want to keep my metals. What happens if I don’t send in the precious metals after a price has been confirmed?

A.

Your transaction may be cancelled if you do not contact us by the end of the following business day with the shipping information by either registered mail or Fed- Ex tracking number. Additionally, you may be liable to cover any market loss we incurred by accepting the order to buy from you. This is covered in our Account Agreement. Furthermore, you may not be permitted to buy or sell to us in the future. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Fed-Ex, we will extend the deadline. If the delay is due to mailing issues then it will be treated on case by case basis.

Q?

I’ve sold items to you. When will I receive my payment?

A.

When we receive your package we will typically send your payment within 3-5 business days in one of the following ways. You can select which payment method best suits your needs. Payment options for purchases of less than $5,000.00 (USD):

1. Check sent priority mail.
2. Check sent first class mail.

Payment options for purchases of $5,000.00 (USD) or more:

1. Bank Wire.
2. Check sent priority mail.

Q?

How do I sell to WEALTH CAPITAL LLC?

A.

When you are ready to sell items call us at WP to speak to one of our account executives and get our current prices.

Q?

Can I cancel my order?

A.

Once we have completed the compliance portion and issued a confirmation number (See your Account Agreement- the procedure may vary depending on the state of which you reside), all prices are locked-in whether buying from us or selling to us. We encourage you to perform all required research and completely read and understand the Account Agreement before you enter into buying and/or selling transactions and be fully aware there are various degrees of risks involved in investing. However, we do realize rare situations occur where an order may need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:30 – 5:00 EST Monday – Friday. Cancellations may be subject to the guidelines of our Returns and/or Liquidation Policy. Cancellations may be approved over the telephone or be required in writing. Please see your Account Agreement for details of the timeframe and requirements to cancel. If requirements of our refund and/or liquidation policy are breached, Worth Preservation LLC reserves the right to not accept future orders until any market loss is paid in full.

Q?

Is there a cost to open an account with WEALTH CAPITAL LLC?

A.

No. It is absolutely free.

Q?

Who can purchase from WEALTH CAPITAL LLC?

A.

Our clients consist of a wide variety of Collectors, Dealers, Accumulators, Banks, Brokerage Houses, Investors and Speculators. Whether you want to purchase large quantities or individual items, we can fulfill all of your precious metal needs.

Q?

Do you accept trade-ins?

A.

Yes. We are always looking for new inventory. There may also be significant tax benefits for you as well. Please always consult your tax advisor before making decisions like this.

Q?

Can I change my order after my order is confirmed?

A.

No. Once the order has been placed, it is extremely difficult to make changes to the order, since we attempt to complete and deliver your order quickly. We suggest you take the time up front to make research the product(s) prior to your order. Worth Preservation LLC suggests you consult the appropriate tax, investment or IRA professional prior to placing an order, to have a great understanding of the product that best suits your portfolio. If this information does not answer your question, please call us during business hours at 844-967-8400. We are here to assist you!

Q?

Do you have a maximum order?

A.

No, Call to speak to a representative.

Q?

How do I purchase from Worth Preservation LLC?

A.

Call to speak with an Account Representative during business hours. Our toll free phone number is 844-967-8400.

Q?

How can I contact you?

A.

Call our office toll free at 844-967-8400 during our business hours Monday to Friday from 8:30am to 5:00pm EST.